Customer Service Manager

This warm, friendly professional has proved their worth having been promoted several times within their current company. However, with no further room for progression, they are now looking to use their customer service and operational skills in a new setting. They currently manage a small customer service team and work extremely well under pressure, with a calm head using their initiative to problem solve. As well as managing their team, they update policies and processes, train their team and undertake monthly reporting to show sales/admin progress, including account health and inventory feedback.